We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chelsea@launderd.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chelsea@launderd.com. 

Damages and issues
Please inspect your repair upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chelsea@launderd.com.

Launderd Return Policy

We stand by our craftsmanship and want you to love your refreshed and revived handbag. If something isn’t quite right, we’re here to make it right. Here’s how it works:

Returns & Adjustments

Since handbag repair is a service rather than a physical product, we do not offer returns. However, if you’re not satisfied with the results, we provide a 7-day adjustment period from the date you receive your item. During this time, if there’s an issue with the workmanship or a repair doesn’t meet expectations, we’ll assess the situation and offer a complimentary fix when applicable.

What Qualifies for an Adjustment?

We’ll gladly rework your item if:
✔️ A repair was not completed as agreed upon.
✔️ There is a defect in the craftsmanship (loose stitching, misaligned hardware, etc.).
✔️ The repair failed prematurely due to workmanship issues.

What Doesn’t Qualify?

We can’t offer adjustments for:
❌ General wear and tear after use.
❌ Accidental damage post-repair.
❌ Issues caused by materials that were already compromised or beyond full restoration.
❌ A change of heart—once work is completed, we cannot reverse a repair.

How to Request an Adjustment

If you believe your repair needs an adjustment, please contact us within 7 days of receiving your item. Send clear photos of the issue along with your order details to [insert contact email]. We’ll review your request and determine the best course of action.

Shipping Costs

• If an adjustment is approved, we’ll cover return shipping for domestic orders.
• If the issue is unrelated to our workmanship or falls outside our policy, return shipping will be at the customer’s expense.

Final Sale Repairs

Some heavily damaged items may be classified as “final sale repairs” before work begins, meaning no adjustments can be made due to the item’s pre-existing condition. We’ll always discuss this upfront if it applies to your bag.

Our goal is to give your bag a second life, and we appreciate the trust you place in us to do so! If you have any concerns, don’t hesitate to reach out—we’re happy to help.